Topic 1 Question 174
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and tagged each conversation for intent based on each customer's stated intention for contacting customer service. About 70% of customer requests are simple requests that are solved within 10 intents. The remaining 30% of inquiries require much longer, more complicated requests. Which intents should you automate first?
Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.
Automate the more complicated requests first because those require more of the agents' time.
Automate a blend of the shortest and longest intents to be representative of all intents.
Automate intents in places where common words such as 'payment' appear only once so the software isn't confused.
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Correct answer: A
As it states in the documentation: "If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take." (https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively)
Therefore, you should initally automate the 70 % of the requests that are simpler before automating the more complicated ones.
👍 4SMASL2022/09/17- 正解だと思う選択肢: A
A is the answer.
https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take.
👍 3zellck2022/11/29 - 正解だと思う選択肢: A
A. Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.
👍 1AWSandeep2022/09/04
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