Topic 1 Question 280
A financial organization has many customers who close their accounts every year. The organization wants to use data and AI to identify at-risk customers, so they can retain customers by offering discounts and improved services. What should the organization do?
Create a dashboard of previous customers that have exited, and look for obvious correlations in the visualization.
Create a ML model based on the demographics and activities of previous customers that exited.
Create a survey for all customers to identify their current level of satisfaction.
Create a report based on last year’s customer feedback.
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- 正解だと思う選択肢: B
B. Create a ML model based on the demographics and activities of previous customers that exited.
By creating a machine learning (ML) model based on the demographics and activities of customers who have previously exited, the organization can identify patterns and trends that correlate with customers at risk of closing their accounts. The model can then be used to predict which current customers are at risk, enabling the organization to take proactive steps (e.g., offering discounts or improving services) to retain these customers.
👍 1joshnort2025/01/21
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