Topic 1 Question 214
An organization wants a purpose-built AI solution to increase efficiency and provide personalized interactions for their customer care team. Which Google Cloud AI solution should they use?
Text-to-Speech API
Cloud Talent Solution
Document AI
Contact Center AI
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- 正解だと思う選択肢: D
D. Contact Center AI
Contact Center AI is a purpose-built solution by Google Cloud designed to enhance the efficiency and personalization of customer care teams. It leverages AI to automate tasks like handling customer inquiries, providing personalized responses, and integrating with existing contact center platforms. This AI solution can improve customer service by offering capabilities like virtual agents, sentiment analysis, and intelligent routing.
It is specifically tailored for customer support scenarios where personalized interactions are crucial for improving the customer experience.
👍 1joshnort2025/01/04
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