Topic 1 Question 176
A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on-premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system. The company wants to migrate the system to AWS to improve reliability.
Which solution will meet these requirements with the LEAST ongoing operational overhead?
Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text message surveys to customers.
Use Amazon Connect to replace the old call center hardware. Use Amazon Simple Notification Service (Amazon SNS) to send text message surveys to customers.
Migrate the call center software to Amazon EC2 instances that are in an Auto Scaling group. Use the EC2 instances to send text message surveys to customers.
Use Amazon Pinpoint to replace the old call center hardware and to send text message surveys to customers.
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- 正解だと思う選択肢: A
The solution that will meet the company's requirements with the LEAST ongoing operational overhead and send two-way experience survey is to use Amazon Connect to replace the old call center hardware and use Amazon Pinpoint to send text message surveys to customers. Amazon Connect is a fully managed, cloud-based contact center service that is easy to set up and configure, while Amazon Pinpoint can be used to send text message surveys and gather responses. By using these services, the company can offload the operational overhead of running and maintaining the call center hardware and survey system to AWS.
👍 3c73bf382023/02/15 - 正解だと思う選択肢: A
Amazon Connect is a cloud-based contact center service that allows you to set up a virtual call center for your business. It provides an easy-to-use interface for managing customer interactions through voice and chat. Amazon Connect integrates with other AWS services, such as Amazon S3 and Amazon Kinesis, to help you collect, store, and analyze customer data for insights into customer behavior and trends.
On the other hand, Amazon Pinpoint is a marketing automation and analytics service that allows you to engage with your customers across different channels, such as email, SMS, push notifications, and voice. It helps you create personalized campaigns based on user behavior and enables you to track user engagement and retention.
While both services allow you to communicate with your customers, they serve different purposes. Amazon Connect is focused on customer support and service, while Amazon Pinpoint is focused on marketing and engagement.
👍 3God_Is_Love2023/03/16 - 正解だと思う選択肢: A👍 2spd2023/02/14
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