Topic 1 Question 208

AWS Certified Machine Learning - Specialty

Topic 1 Question 208
A company is using a legacy telephony platform and has several years remaining on its contract. The company wants to move to AWS and wants to implement the following machine learning features:

• Call transcription in multiple languages • Categorization of calls based on the transcript • Detection of the main customer issues in the calls • Customer sentiment analysis for each line of the transcript, with positive or negative indication and scoring of that sentiment

Which AWS solution will meet these requirements with the LEAST amount of custom model training?
- Use Amazon Transcribe to process audio calls to produce transcripts, categorize calls, and detect issues. Use Amazon Comprehend to analyze sentiment.
- Use Amazon Transcribe to process audio calls to produce transcripts. Use Amazon Comprehend to categorize calls, detect issues, and analyze sentiment
- Use Contact Lens for Amazon Connect to process audio calls to produce transcripts, categorize calls, detect issues, and analyze sentiment.
- Use Contact Lens for Amazon Connect to process audio calls to produce transcripts. Use Amazon Comprehend to categorize calls, detect issues, and analyze sentiment.
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コメント(8)
- I think C. Contact Lens can do all.
  
  https://aws.amazon.com/connect/contact-lens/
  
  👍 7
  tsangckl2022/11/26
- 正解だと思う選択肢: C
  The correct answer is C. Use Contact Lens for Amazon Connect to process audio calls to produce transcripts, categorize calls, detect issues, and analyze sentiment.
  
  Contact Lens is a fully managed service that provides advanced analytics for customer service interactions in Amazon Connect. It includes call transcription, sentiment analysis, and issue detection, which meets all the requirements in the question. Using a single service like Contact Lens will reduce the complexity of integrating multiple AWS services and also minimize the need for custom model training.
  
  While Amazon Transcribe and Amazon Comprehend are also valuable AWS services, they are not designed specifically for customer service interactions and may require additional configuration and custom model training to meet the specific requirements listed in the question. You can see detail in https://www.udemy.com/course/aws-certified-machine-learning-specialty-2023/
  
  👍 6
  solution1232023/02/02
- 正解だと思う選択肢: C
  c seems to be correct
  
  👍 4
  akhjhjk2022/12/02
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