Topic 1 Question 710
A company wants to consolidate its call centers to improve the customer voice and chat experience with call center agents.
Which AWS service or tool will meet these requirements?
Amazon Simple Notification Service (Amazon SNS)
AWS Support Center
Amazon Cognito
Amazon Connect
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D. Amazon Connect: Amazon Connect is a cloud-based contact center service that provides a seamless voice and chat experience. It allows companies to consolidate and manage their call centers efficiently, providing advanced features for improving customer interactions with agents.
👍 1d00b2292024/09/16- 正解だと思う選択肢: D
D. Amazon Connect - AWS service designed to set up and manage a cloud-based contact center that provides voice and chat support.
👍 1ShaiTay2024/11/14 - 正解だと思う選択肢: D
Amazon Connect: • Receive calls, create contact flows, cloud-based virtual contact center
👍 1Nikmah2025/02/03
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