Topic 1 Question 42
A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer questions. Which business objective should the company use to evaluate the effect of the LLM chatbot?
Website engagement rate
Average call duration
Corporate social responsibility
Regulatory compliance
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- 正解だと思う選択肢: B
Obviously it is B
👍 2jove2024/11/09 - 正解だと思う選択肢: B
B: Average call duration
Explanation: Average call duration is a key metric for evaluating the efficiency of a question-answering chatbot in a call center environment. By reducing the number of actions employees need to take, the chatbot can help streamline customer interactions, resulting in shorter call durations. Monitoring this metric helps the company assess whether the chatbot is achieving its goal of improving call center efficiency.
👍 1Moon2024/12/31 - 正解だと思う選択肢: B
B. Average call duration: This metric is a direct measure of how much time call center employees spend responding to customer questions. By implementing an LLM chatbot, the company aims to reduce the number of actions that call center employees need to take, which should lead to a decrease in average call duration. If the chatbot can effectively answer customer questions, employees can resolve issues more quickly or be less involved in the conversation, leading to shorter calls.
👍 1Jessiii2025/02/11
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