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• 正解だと思う選択肢: C

  Answer: C. Cost for each customer conversation

  To measure the financial effect of a generative AI chatbot on an ecommerce company’s operations, you want a metric that reflects the cost impact of each interaction. “Cost for each customer conversation” captures how much the company is spending per inquiry handled by the chatbot. This lets you directly compare the chatbot’s operational expenses versus human-agent costs or other support channels.

  👍 2

  jerry002182025/02/04
• 正解だと思う選択肢: D

  Average handled time (AHT) is a key metric for measuring operational efficiency impact.

  • It directly correlates with operational costs (labor costs, system usage, etc.)
  • It shows efficiency improvements that translate to financial savings
  • It's a standard contact center metric that can be compared pre- and post-chatbot implementation
  • Reduction in AHT directly shows cost savings through improved efficiency
  • It captures the total financial impact better than just cost per conversation, as it factors in time savings which is a major component of operational costs
  👍 1

  LonghornFan2025/02/10
• 正解だと思う選択肢: C

  If "The company wants to measure the financial effect of the chatbot", the metric should be in terms of cost

  👍 1

  ajey2552025/02/11